The House of Quality (HoQ) provides a foundation to use benchmarked or target values as objective measurements to evaluate each characteristic, forming the basement of the house (8.). Compare competition by benchmarking against Engineering Specifications.
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Mire Tech Team has calculated the ranking shown in the spreadsheet below, Mire_Tech_QFD (House of Quality_with DM). Download the spreadsheet below. Review how the rankings are automatically calculated based on your assessments already provided for the WHAT and HOW in the middle top area of the House of Quality (HoQ). Remember that the WHAT is the customer requirements or What the customer Wants! Also, the HOW is how your design team will satisfy or address What the Customer wants!
MIRE_TECH completed sections 1, 2, 6, 7, 4, and 8. At the bottom of 4. Competition and Concepts are the scores for each of the Competitors and Concepts (Your team’s). In green highlight are the high scorers, and can be used to develop the Benchmarking data!
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Review the WHAT (Customer Requirements on the left side. There are two customers: the end user and the entrepreneur. Reviewing the spreadsheet from left to right the Customer Requirements or the WHAT rows are addressed by the HOW columns. This is the process for engineering design teams to understand WHAT the customer requires/wants and HOW the team will address this in their design.
Occasionally, company cultures allow more than 1,3,9 ranking. It is rare, and won’t be used for ME design courses.This ranking of the engineering features/functions/characteristics/metrics allowed the team to then identify the ones that have the biggest impact on customer requirements. Additionally, the team may identify target values for each metric and indicate whether each feature listed should be present or absent. Achieving each of the targets should mean that the customer(s) will be satisfied with the team’s design.The bottom part of the table is for Benchmarking or quantifying each competing product/system against engineering features/functions/characteristics/metrics the team developed (HOW). If a particular metric or feature doesn’t fit with a particular competitor, this may mean the team’s list is incomplete. Use appropriate sources. The team may need to make an educated guess and clearly identify that you have guessed. This area allows the team to determine where (measurable) their design needs to be in terms of specifications in moving forward with their selected concept.
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